What if a user forgets their password?

Reset the password yourself

1. On the login page, click Forgot password.
2. Enter your user name.
3. A password reset link is sent to the email address linked to that user name.

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Note: This works only if SMTP (email) settings are configured for your school and the user account has an email address.

When the request succeeds, the message “Reset link has been sent to your email” appears.

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Ask an administrator to reset it

If self-service recovery is not possible, an administrator (or a user with the Manage Users privilege) can set a new password:

1. Go to Menu → Administration → Users.
2. Search for and select the user.
3. Click Change password.
4. Enter and confirm the new password.
5. Click Update.

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