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How can I change the password of a user?

Reset a user's password from the Manage Users page when they have forgotten it and cannot reset it themselves.

1 min read Last updated: 30 September 2026

Administrators, and employees with the Manage Users privilege, can reset a user’s password when the user has forgotten it and cannot reset it themselves.

  1. At the top of your dashboard, click the module access icon and go to Menu → Administration → User to open the Manage Users page.

  2. Search for the user. See How can I search and view a user profile?

  3. Click the user’s name. Their basic profile details are shown.

  4. Click Change password.

    1Video (Arabic): Change password form Watch on YouTube
  5. Enter the new password in the first field.

  6. Enter the same password again in the confirmation field.

    2Video (Arabic): New password and confirmation fields Watch on YouTube
  7. Click Submit to save the new password.

3Animation showing how to change a user's password

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