myschool.lymyschoolHelp Center
Help Center

How to archive or delete a student account

The difference between archiving a student who leaves and permanently deleting their records, and the effect on the parent account.

2 min read Last updated: 30 September 2026

Two options are available when archiving or deleting a student account:

OptionWhat happens
Student leaving institutionThe student is archived and moved from the active list to the former students list. They can be restored later.
Remove student recordsAll data linked to the student is deleted. The account cannot be restored.

Note: A student account can be deleted even if it has data in other modules.

Steps

  1. At the top of your dashboard, click Administration → Users to open Manage Users.
  2. Search for the user.
  3. Click the student’s name to see their basic details.
  4. Click View Profile to see the full profile.
  5. Click Delete at the top of the page.
1Video (Arabic): Delete button on the student profile Watch on YouTube

The Remove student page opens.

2Video (Arabic): Remove student options Watch on YouTube
  1. Choose one option:
    • To archive: select Student leaving institution, enter the reason and leaving date, and click Delete.
    • To delete permanently: select Remove student records and click OK to confirm.
3Archive form

If the student has data in other modules, a warning like this appears:

4Warning for a student with dependencies

To delete anyway, click the link in the message. You return to the dashboard with a confirmation message.

5Deletion confirmation message

Effect on the parent account

  • When archived: the parent account becomes inactive, unless the student has an active sibling — then it stays active.
  • When deleted: the parent account is deleted too, unless the student has an active sibling.

Learn more: How to revert an archived student

Still need help?

Our support team is available Sunday to Thursday, 9 AM – 3 PM.