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How do I send an SMS to an employee department?

Send one text message to every employee in one or more departments.

1 min read Last updated: 30 September 2026

To send a message to all employees in a department, the Send SMS to Employees checkbox must first be selected on the SMS Settings page.

Steps to send an SMS to a department

  1. Go to Menu → Administration → Settings → SMS → Send SMS to Employees Department. The Department page opens.

    1Department page in the SMS module

    Note: Only departments with at least one employee whose profile has a registered mobile number can be selected. Other departments are greyed out.

  2. Select the department(s) that should receive the message.

  3. Enter your message. Up to 160 characters counts as one message. Longer messages are split and delivered as several messages, and each part is deducted from your SMS balance.

  4. Click Send SMS.

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